Call Center Representative

Endeavor Exteriors is looking for a Call Center Representative! The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

What We Offer:

• Competitive compensation: $45,000 base salary plus weekly/monthly bonuses. **$60,000-80,000 expected earnings**
• Paid time off
• Career development opportunities
• A safe work environment
• Paid training

Job Summary:

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Essential Duties & Responsibilities:

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Preferred Skills and Qualifications:

• High school degree or equivalent
• Experience working in a call center or customer-support role is preferred
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively; autonomy
• Expertise in conflict resolution preferred
• Experience in customer sales preferred

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What’s a goal you’ve set and achieved, and how did you stay motivated to reach it?
• Tell us about a time you faced rejection or failure. How did you handle it?

Work Location: In person