Call Center Representative

We are seeking a professional and customer-focused Second Shift Call Center Representative to join our team. This role is responsible for handling calls related to parking accounts, billing questions, facility access, and general customer support.

If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you!

Key Responsibilities

• Answer inbound customer calls in a courteous and professional manner

• Assist customers with monthly parking accounts, payments, and billing inquiries

• Troubleshoot access issues (gate entry, badges, permits, etc.)

• Document all customer interactions accurately in company systems

• Coordinate with field staff and management regarding facility issues

• Provide accurate information regarding rates, locations, and policies

• Maintain confidentiality and professionalism at all times

• Perform other duties as necessary or assigned.

Qualifications

• High school diploma or GED required

• Previous call center or customer service experience preferred

• Strong communication and problem-solving skills

• Ability to remain calm under pressure

• Proficient with computers and basic software systems

• Dependable and punctual with strong attendance record

Applicants will be required to pass a pre-employment criminal background check.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift 4pm-12am Thursday-Monday
• Holidays
• Second shift
• Weekends