Call Center Representative

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview

The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups, outreach, or surveys
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate issues when necessary
• Document all customer interactions in the system
• Follow communication scripts, procedures, and service standards
• Meet performance metrics such as call quality and response time
  
  

Qualifications

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Team-oriented and reliable
  
  

Additional Information

• Competitive weekly pay
• Opportunities for career growth and advancement
• Hands-on training and mentorship
• Collaborative and supportive work environment