Call Center Representative

Key Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner
• Provide accurate information and resolve customer queries effectively
• Manage customer interactions via calls, emails, or chats as required
• Maintain detailed records of customer interactions in CRM systems
• Achieve individual and team KPIs (AHT, CSAT, FCR, conversion targets)
• Handle complaints with patience and ensure proper resolution
• Follow up with customers to ensure satisfaction and retention
• Adhere to company policies, processes, and quality standards

Requirements:

• Excellent spoken and written English (mandatory)
• Neutral or American accent with clear pronunciation preferred
• Prior experience in a call center or customer service role is a plus
• Strong communication, listening, and problem-solving skills
• Ability to work in night shifts (US/UK time zones)
• Basic computer skills (MS Office, CRM tools)
• Ability to multitask and perform under pressure

Preferred Skills:

• Experience in international campaigns (sales, support, or appointment setting)
• Strong objection handling and negotiation skills (for sales roles)
• Familiarity with call center metrics and quality standards

Job Type: Full-time

Pay: Rs40,000.00 - Rs80,000.00 per month

Application Question(s):

• Current Salary?
• Expected Salary?
• Can work in night shift?
• Can Travel to DHA Rahat?

Work Location: In person