Call Center Representative

Job Title: Call Center Representative

Job Summary:

Responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and providing accurate information while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Answer customer calls and respond to inquiries professionally
• Handle customer complaints and provide appropriate solutions
• Make outbound calls when required
• Record customer interactions and update system information accurately
• Follow company procedures and service standards
• Escalate complex issues to the concerned department when necessary

Requirements:

• Diploma or Bachelor’s degree preferred
• Previous experience in call center or customer service is an advantage
• Good communication and interpersonal skills