Call Center Representative

Customer Service Representative

Our client runs an audio platform that uses AI (Audio and Intelligence) to improve and monetise indoor experiences.

Learn more about us

If you’re a curious, self-starting problem solver and eager to expand your skillset, we want to hear from you!

🔑 Why You’ll Love Working at Influx

• Performance-based incentives
• Continuous learning and development with our Elite Leadership Team
• A culture where everyone belongs, nurturing kindness, creativity, and accountability

💡 What We’re Looking For

• Active listening to hear the caller's problem
• Ability to troubleshoot
• Ability to ask open-ended probing questions to gather information from the callers
• Multitasking skills
• Receptiveness to feedback
• Flexibility to work any roster as set by our client
• Experience or knowledge in IoT, remote management, and software backend
• Experience in handling voice support
• Experience in using and managing audio hardware like speakers, PA systems and amplifiers is a plus
• Experienced with PC parts and/or able to build a PC
• Being able to read scripts and codes would be great plus
• Meticulous in maintenance, oversight and keeping records
• Polite and professional responses
• Up to date with current music trends and music streaming platforms

💻Internet and Device Requirements:

• Macbook Air M1 or higher
• Intel i5 Gen 10 or higher
• AMD Ryzen 5 gen 6 with H-Series or higher
• Using dual monitor is a plus
• Good audio peripherals (minimal good headset)
• Minimum 50 mbps internet connection
• A minimum of 8 GB of RAM
• A minimum of 128 GB SSD
• Minimjum 50 Mbps download and upload

📌 Full time job - Reports to: Customer Service Team Leader

⚠️ Important Notes

• Influx never asks candidates for payment during recruitment
• Successful candidates will be contacted only via @influx.com email
• Only hiring from X for the role.

If this sounds like you—or someone you know— apply now! 🚀