Call Center Representative

Job Title: Bilingual Call Center Representative (English & Arabic)

Compensation: Competitive Salary + Attractive Commission & Incentive Structure

Job Overview:

We are seeking a motivated and professional Bilingual Call Center Representative (English & Arabic) to join our growing aesthetic and wellness clinic. The ideal candidate will have excellent communication skills, a pleasant personality, and the ability to build strong relationships with patients while providing exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Respond to patient inquiries regarding treatments, services, pricing, and appointments.
• Schedule, confirm, and follow up on appointments.
• Convert inquiries into booked consultations and treatments.
• Maintain accurate patient records and CRM updates.
• Follow up with leads and existing patients to maximize patient retention.
• Coordinate with doctors, therapists, and reception staff to ensure a seamless patient experience.
• Deliver outstanding customer service while understanding each patient's needs and preferences.

Requirements:

• Fluent in both English and Arabic (spoken and written).
• Previous experience in a clinic, healthcare, aesthetic, wellness, hospitality, or customer service environment is preferred.
• Strong sales, communication, and relationship-building skills.
• Knowledge of aesthetic, cosmetic, wellness, and healthcare treatments is highly desirable.
• Professional appearance, positive attitude, and patient-focused approach.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong computer and CRM skills.

What We Offer:

• Competitive fixed salary.
• Attractive commission structure.
• Performance-based incentives and bonuses.
• Career growth opportunities.
• Supportive and professional work environment.

If you are passionate about customer service, patient care, and aesthetics, and enjoy helping clients find the right treatments for their needs, we would love to hear from you.

Work Location: In person