Call Center Representative

Shifts: 4/10 8a-6p

Salary depends of years of experience

PRN positions available

General skills:

- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.

- Excellent telephone etiquette and keyboard skills.

- Must be able to work efficiently and accurately in a busy environment.

- Must have basic knowledge of the operation of a computer and multiline phone system.

- Must have knowledge of medical terminology.

- Answer telephone calls in a professional and courteous manner within a minimum number of rings.

- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status)

- Schedule appointments for patients in accordance with the established procedures.

- Schedule appointment correctly- review appointment date, time, location and provider name with caller.

- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable)

- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.

- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.

- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Qualifications
- Strong computer skills, including data entry and use of multi-line phone systems
- Familiarity with medical terminology and office procedures
- Excellent communication and customer service skills
- Ability to analyze information and problem-solve effectively

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical Insurance : 1 year (Preferred)
• Appointment scheduling: 1 year (Required)
• Call Center: 1 year (Required)
• EHR systems: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person