Call Center Representative - Medical

Ear, Nose & Throat Consultants (ENTC) is excited to announce multiple opportunities in our Call Center. We are now welcoming applicants to apply for our Patient Communications Team Member position(s). This position is full-time, Monday – Friday, and is located in Southfield (12 Mile & Telegraph). As a Patient Communications Team Member (PCT), you will often be the first team member to interact with our patients. You have the primary position, in our Perfect Patient Journey model, which will determine the patient’s experience with our practice.

Patient Communication Team Members are the liaison between our practice and its established and new patients. Computer experience and data entry accuracy are essential. The ideal candidate must be attentive and have the ability to work efficiently in a high-volume work environment.

Duties and Responsibilities:

• Manage high volume amount of inbound and outbound calls in a timely and professional manner.
• Follow communication “scripts” when handling various patient needs.
• Identify patients’ needs, clarify information, and troubleshoot patient inquiries.
• Build sustainable relationships and engage patient by being patient and thorough.
• Maintain records of all conversations in Call Center Database in an understandable manner.
• This is a fully on-site role; remote work is not permitted

Requirements and skills:

• Team Player
• Positive Attitude
• Medical Terminology, Preferred
• Strong telephone communication, Required
• Strong verbal communication, Required
• Active listening
• Attention to detail
• Ability to multi-task
• Effective time-management
• Compassion for patients
• Helpful, caring, responsive demeanor
• Previous experience in a Patient support role, Preferred
• Patient focused
• Adaptability to different personality types

Applicants must complete skill assessments to be considered for review.

Please view our website at: www.entforyou.com to learn about our practice.

This job description is to provide general duties and responsibilities that will be required of a Medical Call Center Representative and shall not be construed as a declaration of the totality of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have reliable transportation to travel to and from work?

Experience:

• Call center: 1 year (Preferred)
• Customer service: 3 years (Required)

Work Location: In person