Call Center Representative/Front Desk Receptionist (weekends REQUIRED)

New Look Skin, LLC is a well-known and busy Medical Spa committed to providing exceptional care and service to our patients. We are seeking an experienced receptionist to join our team and deliver the highest level of customer service. We are looking for a full-time receptionist able to work at both our Glendale and Encino locations for our PM shifts. We are also looking for someone with availability to work weekends as part of the regular schedule.

Responsibilities include but not limited to:

• Always adhere to our etiquette and customer service guidelines.
• Welcome patients and assist with their check-in for treatments.
• Process check-outs, accept payments, and schedule future appointments.
• Inform patients about our products and services.
• Manage appointment scheduling and confirmation.
• Handle incoming phone calls.
• Route calls using a multi-line phone system.

Qualifications:

• Full availability (including weekends) is required
• 1-2 years of administrative or customer service experience
• Excellent customer service skills as well as strong communication skills
• Able to maintain poise and a friendly attitude at all times
• Availability to work any shift on weekdays between 7:30AM and 8:00 PM (one weekday shift off)
• Availability to work Saturdays AND Sundays between 8:00AM-6:00PM
• Call Center experience is highly desirable
• Able and willing to work at the fast-paced and super busy front office
• Very detail orientated
• Bilingual - Preferred

Benefit Summary:

• Training provided and paid at New Look Skin Center's training rate
• Health, Dental, and vision insurance benefits (for full-time employees)
• Paid Sick Time
• Discount on most of the services/products offered by the company

The perfect match for us is a welcoming, motivated, and responsible individual with amazing customer service skills who thrives in a fast-paced and upbeat atmosphere.

Please do not apply if you are not able to work full-time with full availability.

Submitted resumes will be reviewed and only the most qualified candidates will be contacted via email.

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have full availability to work any day of the week? If not, what days are you available?
• Are you available to work Saturdays AND Sundays?
• Please provide the best email to reach you at.

Work Location: In person