Call Center Scheduling Agent

Porter is hiring for Call Center Scheduling Agents

Key Responsibilities:

• Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider

• Add, cancel, or make changes to appointments in the organization's schedule

• Resolve appointment conflicts for staff and customers or clients

• Manage & update customer CRM (Salesforce Service Cloud)

• Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond

• Meet key performance indicators contributing to the success of Porter (something like this)

What You'll Need Qualifications:

• High School Diploma
• Experience in inside sales, cold calling, and outbound calls to customers and clients
• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
• A reliable, high-speed internet connection with an ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Ability to work with the team to cover on-call and holiday schedules as needed
• Thrives in a fast-paced environment and in high volume outbound calls

The Benefits of Working with Porter

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.