Call Center Specialist

We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities

• Respond promptly and professionally to customer calls, emails, and chats.
• Identify customer needs and provide appropriate solutions and information.
• Document all interactions accurately in our customer relationship management system.
• Collaborate with team members to improve processes and enhance service delivery.
• Maintain up-to-date knowledge of products, services, and promotions.
• Handle complaints and escalations with empathy and professionalism.
  
  

Qualifications

• SAUDI NATIONALITY ONLY
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and software.
  
  

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Retail

Referrals increase your chances of interviewing at GUTHMI Group by 2x

Sign in to set job alerts for "Call Center Specialist" roles.

Jeddah, Makkah, Saudi Arabia 21 hours ago

Executive Assistant to Chief Executive Officer

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.