Call Center Specialist

Job Description:
We are hiring enthusiastic Call Center Specialists to join our team. In this role, you will be the first point of contact for our customers, handling calls, providing product and service information, and ensuring an excellent customer experience. This position is suitable for both freshers and experienced candidates looking to grow in a professional call center environment.

Key Responsibilities:

• Professionally manage inbound and outbound calls.
• Provide clear and accurate information to customers.
• Address customer inquiries and resolve issues promptly.
• Support lead generation and sales campaigns.
• Maintain detailed records of calls and follow-ups.
• Work closely with team members to meet targets and KPIs.

Requirements:

• Minimum education: Intermediate / Bachelor’s degree preferred.
• Strong communication skills in [English/Local Language].
• Customer-focused with good problem-solving skills.
• Ability to handle pressure and achieve targets.
• Basic computer skills, including MS Office.
• Prior call center experience is a plus, but freshers are welcome.

What We Offer:

• Competitive salary with incentives and bonuses.
• Supportive and friendly work environment.
• Career growth and development opportunities.
• Training and guidance to help you succeed.
• Recognition and rewards for top performers.

How to Apply:
Interested candidates can apply on Indeed with their updated CV.

Office Address:
2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi

WhatsApp Contact:
0319-5002892

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person