Call Center Specialist I

Department/Unit/Clinic: Information Technology

Location: Maury Regional Medical Center – Columbia, TN

Schedule: Full-Time Day Shift Tuesday-Saturday

MAURY REGIONAL HEALTH:

At Maury Regional Health, we are committed to delivering a reimagined health care experience — one that puts our patients at the front and center as we strive to deliver clinical excellence and compassionate care for every patient, every day.

Find out more here: About Maury Regional Health

WHY MAURY:

• 2025 Great Places to Work & 2024 Best Place for Working Parents

• Medical, Dental, Vision, Retirement Plans & PTO

• Educational Assistance, Tuition Reimbursement & Career Advancement Navigation

Find our more here: https://www.mauryregional.com/careers/professional-development

Employee Discounts

• Childcare Services – Hospitots

• Adoption Assistance

JOB SUMMARY:

Responds to telephone calls and email requests for technical and applications support. Documents and validates customer information and routes issues to the appropriate subject matter experts. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

JOB REQUIREMENTS:

• 2 Years Information Technology Experience Preferred

• High School Diploma or Equivalent Preferred

· Associate’s in Computer Science Preferred

MISSION, VISION & VALUES:

MISSION: Clinical excellence. Compassionate care. Every patient. Every day.

VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

VALUES:

W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team.
E – Empathy : Understanding the feelings of others as we walk with them on their path to wellness.

C – Community: Creating relationships, connections & trust.
A – Advocacy: Defending the rights of all to be heard.
R – Respect: Treating everyone with dignity & respect.
E – Engagement: Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee.

STRATEGIC ANCHORS:

• Quality patient care

• Highly effective teams

• Stewardship of resources

• Innovative culture

Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.