Call Center Specialist - Interior Renovation Company

Job Description:
We are looking for a motivated and well-organized Call Center Specialist to join our team at Renoway. The Call Center Specialist will be the first point of contact for potential clients, handling incoming leads from our website, social media, and advertising channels. The ideal candidate will have excellent communication skills and the ability to manage client interactions in a professional and friendly manner.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, and online inquiries from prospective clients
• Qualify leads and collect essential project information
• Schedule on-site visits for sales managers
• Maintain CRM records accurately and ensure all client interactions are logged
• Follow up with clients to confirm appointments and gather feedback after visits
• Support the sales team in maintaining smooth client communication
• Collaborate with marketing and sales teams to improve lead conversion

Requirements:

• Previous experience in customer service or call center (experience in construction/renovation sector is a plus)
• Excellent verbal and written communication skills in English (Russian or Arabic is a plus)
• Strong interpersonal and client management skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office and CRM systems
• Highly organized with attention to detail
• Important: Candidate must be able to commute daily to our office in Jumeirah Village Circle (JVC)

Why Join Us:

• Be part of a fast-growing renovation company with exciting residential projects
• Collaborative and supportive team culture
• Competitive salary with potential for performance bonuses
• Opportunities for career growth and professional development

Job Type: Full-time

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

• Are you able to commute daily to JVC?