Call Center Supervisor

We are looking for an experienced Call Center Supervisor (Native Arabic Speaker) to lead, motivate, and manage a team of call center agents. The ideal candidate will ensure high-quality customer service, achieve performance targets, and maintain operational efficiency while communicating fluently in Arabic and English.

Key Responsibilities

• Supervise and manage daily call center operations
• Monitor agent performance, call quality, and customer interactions
• Provide coaching, training, and performance feedback to team members
• Handle escalated customer complaints and ensure timely resolution
• Prepare daily, weekly, and monthly performance reports
• Ensure adherence to company policies, KPIs, and service standards
• Schedule staff shifts and manage attendance
• Collaborate with management to improve processes and customer satisfaction

Requirements

• Native Arabic speaker (mandatory)
• Strong command of English (spoken and written)
• Proven experience as a Call Center Supervisor or Team Leader
• Excellent leadership, communication, and problem-solving skills
• Ability to work under pressure and meet targets
• Knowledge of CRM systems and call center software
• Strong reporting and analytical skills

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Experience:

• Call Center Supervisor: 2 years (Required)

Language:

• Arabic (Required)