Call Center Supervisor

Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Arabic speaking Call Center Supervisor to join our team. The ideal candidate must have excellent communication skills, strong customer handling abilities, and a proven background in call center operations within the automotive or service industry.

Arabic Speaking Mandatory

Candidates on spouse visa are preferred

Immediate joining required

Key Responsibilities.

• To lead call center team.
• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries regarding products, services, pricing, and appointments
• Manage customer complaints and provide appropriate solutions in a timely manner
• Coordinate with branch teams and service advisors to ensure smooth customer support
• Follow up with customers regarding service updates and feedback
• Maintain accurate customer records and call logs in the system
• Support sales and promotional campaigns through customer communication
• Achieve call handling targets and customer satisfaction goals
• Assist junior call center staff and support team operations when required
• Ensure professional communication and company service standards are maintained

Requirements & Qualifications

• Excellent communication in Arabic and English
• Minimum 5 years of experience in a Call Center or Customer Service role (Mandatory)
• Previous experience in team leading
• Previous experience in automotive, tyre, or service industry preferred
• Strong customer service and problem-solving abilities
• Ability to handle high call volumes and work under pressure
• Good computer knowledge and experience using CRM systems
• Strong teamwork and coordination skills
• High level of professionalism and telephone etiquette

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person