Call Center Trainer-UAE region

KH Solutionz is urgently hiring for Call center Trainer for our UAE based telecom project.

Responsibilities :

• Conduct new hire onboarding training (product, process, systems, and soft skills).
• Deliver communication, sales, and customer service training.
• Design and update training materials, SOPs, scripts, and presentations.
• Conduct refresher and upskilling sessions for existing agents
• Monitor calls and provide coaching, feedback, and performance improvement plans
• QA and Operations to evaluate performance gaps.
• Track and report training effectiveness and agent progress.
• Support agents in achieving KPIs and compliance standards.
• Assist in creating a learning-driven and positive work culture.

Requirements:

• Strong verbal and written communication skills
• Excellent presentation and facilitation abilities
• In-depth understanding of call center metrics and workflows
• Coaching, mentoring, and people management skills
• Ability to handle multiple training batches
• Proficiency in MS Office / Google Workspace
• Familiarity with CRM and dialer system.

Qualifications

• Intermediate or Bachelor’s degree.
• 1–2 years of experience as a Call Center Trainer or QA.
• Experience in BPO, Sales, or Customer Support campaigns.
• Day shift 8:00 pm to 5:00 am (Mon to Fri).

Interested candidates can apply at 0334-6776677 or hr.khsolutionz@gmail.com

Job Type: Full-time

Pay: Rs30.00 - Rs45.00 per month

Work Location: In person