Call Center/Project Support

RMR Services, LLC, a local utility contractor, is seeking motivated individuals to work in a fast pace Call Center/Office environment. Our front office/call center team sets appointments to perform utility work through incoming and outgoing phone calls, dispatches work orders to field technicians, performs data processing, and provides administrative support to our management team.

Education / Experience:

• High school diploma or equivalent
• Experience working in a call center or office environment
• Experience in the utility industry and/or logistics industry is a plus

Duties:

• Operate a multi-line telephone system, taking incoming calls and making outbound calls
• Scheduling customer appointments
• Dispatching service orders to field technicians
• Data entry
• Miscellaneous office, clerical, and project support tasks

Knowledge and Skills:

• Must be professional, have a positive attitude, and be a team player
• Strong computer skills – Proficient in Microsoft Office (Specifically Excel and Word)
• Excellent oral and written communication skills
• Previous customer service / call center experience
• Quick learner
• Self-motivated and have the ability to stay on task until the job is done
• Possess a “Can do/Will do” attitude
• Detail oriented
• A general knowledge of the Twin Cities metro area is a plus

Benefits:

• Group Health Insurance
• Paid Time Off

Salary is negotiable. Schedule is Monday-Friday with the hours ranging between 8:00am-5pm.

Qualified applicants are encouraged to submit a cover letter and resume or apply in person at 9272 Isanti St NE Blaine, MN 55449

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Blaine, MN 55449 (Required)

Ability to Relocate:

• Blaine, MN 55449: Relocate before starting work (Required)

Work Location: In person