Call Centre Agent

About Us:

Go Tutors is committed to providing exceptional service and support to our customers. We believe in building lasting relationships through every interaction. We are looking for a dynamic and organized individuals to join our team, someone who thrives in a fast-paced environment and is passionate about helping others.

Position Overview:

We are seeking a highly motivated and detail-oriented Call Centre & Administrative Support Specialist. This unique role is a blend of direct customer interaction and crucial back-office support. The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and empathy, while also taking ownership of key administrative tasks that ensure the smooth operation of our department. If you are a great communicator who also enjoys organizing and problem-solving behind the scenes, this is the perfect role for you.

Key Responsibilities:

Customer Interaction (Call Centre Duties):

• Answer inbound customer calls promptly and professionally, providing a positive first impression.
• Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and company policies.
• Process bookings, forms, and applications accurately over the phone.
• Handle and de-escalate customer complaints, providing appropriate solutions and alternatives.
• Document all customer interactions, transactions, and details of inquiries, comments, and actions taken in the company CRM system.
• Follow up on customer commitments and call-backs in a timely manner.

Administrative Support (Admin Duties):

• Process and manage customer correspondence, including emails and written inquiries.
• Update and maintain accurate customer databases and digital filing systems.
• Assist in the preparation of regularly scheduled reports and presentations.
• Perform data entry tasks with a high degree of accuracy.
• Support other departments with administrative tasks as needed (e.g., scheduling, minute-taking for team meetings, inventory of office supplies).
• Manage and organize shared digital drives and documents.

Qualifications & Skills:

Required:

• Excellent English
• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficient computer skills and experience with Microsoft Office Suite (Word, Excel, Outlook).
• Highly organized, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Patient, empathetic, and a team player with a positive attitude.

Preferred:

• Previous experience in an administrative or data entry role.
• Experience with a Customer Relationship Management (CRM) system
• Ability to adapt quickly to new software and technologies.

What We Offer:

• A competitive salary and benefits package
• Comprehensive training and ongoing professional development.
• A supportive and collaborative team environment.
• Opportunities for career growth and advancement.

Job Types: Full-time, Part-time, Permanent

Pay: E£15,000.00 - E£25,000.00 per month

Expected hours: 40 per week