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Alzayani Investments

Job Overview First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence. Responsibilities<ul><li>To receive and forward all telephone calls in an orderly manner and make record of them.</li><li>To greet and guide visitors through the right channels without causing a disturbance to the employees.</li><li>You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.</li><li>To listen attentively to visitors complaints and guide them to the appropriate channel.</li><li>To ensure the reception area clean &amp; tidy.</li><li>To serve as a contact point for all general maintenance concerns,&nbsp;enquiries, complains, problems, and other related matters.</li><li>Assist with other related clerical duties such as photocopying, faxing, filing, etc.</li><li>To assist in any type of typing works as and when required.</li><li>To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.</li><li>To follow up with customers after service/sales visit.</li><li>To collect data from customers.</li><li>To book service appointments.</li><li>To carry out other related jobs as assigned by the Management from time to time.&nbsp; &nbsp;</li></ul>Qualifications<ul><li>Minimum of 2-5 years of experience.</li><li>Secondary School or any relevant education.</li><li>Excellent communication and interpersonal skills, with a clear and professional telephone manner.</li><li>Strong problem-solving abilities and a customer-focused approach.</li><li>Ability to handle a high volume of calls in a fast-paced environment.</li><li>Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.</li><li>Prior experience in a call centre environment is preferred, but not essential.</li><li>Strong computer skills and experience with CRM systems is desirable.</li><li>Ability to work flexible hours, including evenings and weekends, as required. &nbsp;</li></ul>

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