Call - Chat - Email Support Executive

• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers’ needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

NOTE: Candidates having O Level / A Level background will be preferred

Location: Etihad Town Phase 1 near Thokar. Lahore

Evening Shift: Timing: 3:30:00am to 11:30pm - Hybrid (6 days in a week)

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person