Call Operator

Location: South Punjab Hospital, Multan.
Job Type: Full-Time

About Us

South Punjab Hospital is a leading healthcare facility committed to providing high-quality medical services with compassion and excellence. To strengthen our front-line communication team, we are seeking a professional and dedicated Call Operator to join our team.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding hospital services, departments and appointments.
• Direct calls to relevant departments and medical staff.
• Maintain call logs and update patient appointment schedules.
• Handle patient inquiries with politeness, patience and empathy.
• Coordinate with OPD and emergency departments when needed.
• Follow communication protocols and ensure confidentiality of patient information.

Requirements

• Minimum Intermediate (F.A/F.Sc) or equivalent, Bachelor’s degree preferred.
• Prior 1 year experience as a call operator, customer service agent is an advantage.
• Excellent communication skills in English and Urdu.
• Strong phone etiquette and ability to handle multiple calls.
• Basic computer skills (MS Office, call management software).
• Ability to remain calm and professional under pressure.
• Pleasant personality with strong interpersonal skills.

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person