Calling Agents (Inbound & Outbound Leads) – UK Clients

ShapeSolutions is seeking confident Calling Agents to manage inbound and outbound sales interactions with UK-based clients, mainly in legal and professional services. You will handle calls, understand client needs, present our services professionally, and help grow our UK-focused business. This is a stable, office-based role with structured processes and clear growth opportunities.

Key Responsibilities:

• Handle inbound and outbound calls with UK clients.
  

• Promote and sell service-based offerings, especially in legal and professional services.
  

• Conduct consultative conversations to understand client requirements.
  

• Present services clearly and professionally according to UK standards.
  

• Qualify leads, negotiate terms, and close deals.
  

• Maintain accurate CRM records and update sales pipeline regularly.
  

• Meet monthly targets and KPIs.
  

• Collaborate with internal teams and UK clients to ensure smooth onboarding.
  
  
  
  

Requirements

• Fluent in spoken and written English (UK client-facing level).
  

• 3–5+ years of experience in sales, service-industry sales, or client calling roles.
  

• Proven experience dealing with UK-based clients or companies.
  

• Strong phone presence and professional communication style.
  

• Comfortable working UK time zones from Islamabad office.
  

• Self-motivated, disciplined, and target-driven.
  

Preferred (Strong Advantage):

• Previous experience with law firms, legal consultancies, or immigration services.
  

• Familiarity with high-trust, consultation-based services.
  

• Experience with CRM systems and structured sales pipelines.
  
  
  
  

Benefits

• Base salary: PKR 150,000–200,000 per month.
  

• Attractive performance-based commission structure.
  

• Long-term growth opportunity with a UK-focused services company.
  

• Exposure to UK professional and legal business environments.
  

• Stable, office-based role with structured processes and support.