Calling + Content Creator Executive

The Calling + Content Creator Executive will handle all patient-related calling activities (daily calls, follow-ups, lead conversion) while also creating engaging digital content for the hospital’s social media, website, and marketing campaigns. This role requires excellent communication skills, patient-handling ethics, and creativity in content development.

Key Responsibilities1. Calling Responsibilities Daily Calls

• Make daily outbound calls to new inquiries and walk-in patients.
• Provide clear information about hospital services, doctors, treatments, timings, and pricing.
• Maintain call logs and update CRM or Excel sheets regularly.

Follow-Up Calls

• Follow up with patients who booked appointments but have not visited.
• Ensure post-treatment follow-ups to check patient recovery and satisfaction.
• Gather patient feedback and escalate concerns if needed.

Lead Calls / Lead Management

• Contact leads generated from ads, social media, website forms, and WhatsApp.
• Convert leads into appointments through effective communication and nurturing.
• Track lead stages and ensure high conversion rates.

2. Content Creation Responsibilities Social Media Content

• Create posts, reels, stories, and promotional content for platforms like Instagram, Facebook, and YouTube.
• Write captions, doctor quotes, patient success stories, and educational posts about eye care.

Video & Photo Content

• Assist in shooting patient testimonial videos, OPD/BTS content, and doctor interview clips.
• Basic editing of photos & videos (using Canva, Cap Cut, etc.).

Website & Offline Content

• Write blogs, FAQs, service descriptions for the hospital website.
• Create brochures, posters, appointment reminder cards, and WhatsApp creatives.

Required Skills

• Excellent Hindi & English communication.
• Confident phone-handling & patient interaction skills.
• Basic knowledge of eye treatments (training will be provided).
• Content writing & creative thinking abilities.
• Basic editing and social media management skills.

Qualifications

• Minimum: Graduate (Any field).
• Experience: 0–3 years in calling, tele-counselling, or content creation (freshers may apply).
• Healthcare experience is a plus.

Performance Metrics

• Daily call targets achieved.
• Lead-to-appointment conversion rate.
• Content consistency and quality.
• Patient satisfaction feedback.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person