Campus Information and Postal Services Associate - Flex

Description:

This employee provides excellent customer service by answering the main college phone line, providing information to callers and visitors, and/or referring to other offices as needed. This role also offers assistance to students and staff with packages received from various couriers. This position is a flexible role with variable hours based on the needs of the campus throughout the year. Shift hours will vary and include evening, weekend, and college closure periods.

• Provide primary reception and support duties for the Central College information center; greet visitors; answer questions; provide information and/or refer to the appropriate office or resource.
• Answer and route incoming telephone calls.
• Have a thorough understanding and knowledge of campus resources.
• Have an awareness and understanding of campuswide events, functions, and facilities.
• Respond to emergency situations routed through the information center and forward messages to the appropriate individual; monitor police scanners and cameras in the wellness center exercise area.
• Update lost items and log according to set procedures.
• Receive packages from various delivery services and scan out packages for students.
• Maintain an appropriate level of professionalism and confidentiality.

Requirements:

• High School diploma
• Basic computer skills including Microsoft Office, Google docs, and email
• Customer services skills plus 6-12 months of relative experience
• Must be able to lift 35 pounds.