Campus Security Manager

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Noblesville Boom, Pacers Foundation, and Gainbridge Fieldhouse, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.

SUMMARY

The Campus Security Manager manages day-to-day operations of the Campus Security department ensuring all shifts are staffed with capable security officers. The Campus Security Manager primarily works afternoon, evening, and overnight shifts and is also the main contact for all in-house electronic security functions. In conjunction with the Director of Campus, provides support for all PS&E security and safety functions.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Supervise and schedule in-house security personnel for the entire PS&E campus, ensuring high performance and morale of staff in the security department. Ensure timecards are accurate prior to payroll processing.
• Must be knowledgeable and cross-trained to work any security position if coverage is not sufficient.
• Assist staff on all shifts with crisis situations either on site or remote, escalate according to situational severity.
• Assist the Safety & Security team in all electronic security functions including setting up camera angles and groupings, access levels for employee badges and all in house investigations.
• Participate in development and updating of emergency plans and procedures. Maintain deep understanding of policies, plans, and procedures and ensure all security department actions follow these guidelines.

• Process employee badges in the database for all PS&E employees and contractors and ensure the database is updated when employees and contractors separate.
• Perform outdoor security checks of the Exterior Plazas while withstanding outdoor elements for extended periods of time.
• Oversee and maintain the guard schedule for the internal checkpoint feature within the department reporting system.
• Ensure all internal incident reports are accurate and contain the correct information provided by the security team for events and daily campus activities.

• Participate in the recruiting and hiring process for any in-house security positions.
• Develop, implement, and direct the training program for new hires as well as incumbent security officers.
• Responsible for upkeep of in-house supplies, equipment, and uniforms and notifying Director when inventory is needed.
• Work with IT Department Security Specialist to maintain continuous and optimal performance of the security and safety systems.
• When directed, communicate with off-duty law enforcement personnel to allow for a coordinated effort of security between PS&E personnel and off-duty law enforcement.
• Prepare a variety of written reports including incident reports, daily logs, special reports, etc., and ensure all reports are accurate and timely.
• Assist in the development and annual budget for PS&E Security Department.
• In every position, each employee is expected to align with PS&E's mission and core values along with actively participating in company-sponsored community outreach programs.
• Other duties as assigned

QUALIFICATION

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AVAILABILITY:

• Primary hours will be afternoon, evening and overnight.
• Some weekend shifts will be required.
• Rotating days off will be required.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED equivalent.
• A minimum of 5 years professional experience in security/law enforcement or related field.
• Leadership and management experience are highly desired.
• Valid driver’s license is required.

LANGUAGE SKILLS:

• Excellent communication and interpersonal skills are an absolute requirement.
• Ability to read, analyze, and interpret instructions and reports.
• Ability to write reports and correspondences.
• Ability to effectively present information and respond to questions from PS&E management and the public.
• Ability to peacefully diffuse angry or anxious people in stressful situations.
• Present with poise, influence, and professionalism

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to use sound judgment in a variety of situations including crisis situations required.

• Ability to interpret oral and written directions as well as building maps.
• Ability to manage stress and defuse potentially stressful situations.
• Ability to work well with patrons from varied backgrounds.

COMPUTER SKILLS:

• Working knowledge of Microsoft Office applications required.
• Ability to understand and operate internal administrative systems such as ADP payroll system.
• Ability to understand, operate, and administer security department technology systems.
• Ability to utilize and administer reports within our 247 incident management system.

PHYSCIAL AND ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to:

• Sit
• Stand
• Walk
• Reach
• Use computer
• Use telephone
• Use radio
• Speak, hear, read, and write
• Multi-task

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the office work environment is usually low.
• The noise level in Gainbridge Fieldhouse event environment is usually loud.
• The stress level is usually low but can become high at any moment.
• There are both indoor and outdoor in-house security positions. Must have the ability to work in all weather conditions.
• The In-House Security Department is deemed “essential personnel” meaning that the department operates 24 hours per day, 7 days per week, 365 days per year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.