Campus Technology Liaison (Grant Funded) (2026-2027 School Year) (9782)

BASIC FUNCTION & RESPONSIBILITY: Serve as the school-level employee who will be the primary point of contact for technology and device management at the school level with Digital Promise and Verizon Corporate Services Group Inc. This person serves as the primary liaison between school staff, the district IT department, and the VILS team to ensure the successful deployment, maintenance, and integration of technology resources. Work closely with the District IT Lead to manage device incidents through resolution and implement timely and effective systems for technology use in schools.

QUALIFICATIONS:

Education/Certification:

• High school diploma or equivalent
• Associate or Bachelor's degree in Information Technology, Computer Science, Education, or related field preferred

Special Knowledge/Skills/Abilities:

• Strong troubleshooting and problem-solving skills
• Ability to communicate technical information effectively to non-technical users
• Familiarity with mobile device management (MDM) systems and cloud-based learning platforms
• Knowledge of cybersecurity and student data privacy best practices
• Ability to work collaboratively with educators, students, and administrators

Experience:

• Experience in IT support, helpdesk operations, or educational technology is a plus

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Document, track, and escalate device issues.
• Oversee allocation of spare/buffer devices.
• Work with the District IT Lead to create support structures to ensure timely and effective support for device or technology incidents.
• Communicate support structures and all IT processes clearly to staff; Develop and promote the use of coherent systems and policies.
• Manage the student tech team or work closely with the teacher or staff member who manages the tech team to assist with technical issues.
• Capture and analyze incident trends and share these findings with school/District leadership, Digital Promise, and Verizon Corporate Services Group Inc.; Monitor device incidents and claims toward target to not exceed 20% threshold over two years.
• Collaborate with Digital Promise staff and District/school leadership to develop a resource procurement process for teachers.
• Work with District leadership and IT to ensure devices are managed effectively and repaired or replaced promptly.
• Participate in ongoing professional learning to build capacity to be an effective School-Based IT for Digital Equity, including regular leader-specific offerings and touch points with Digital Promise staff.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.

SUPERVISION EXERCISED: None

MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions including frequent keyboarding and use of a mouse; occasional reaching
• Lifting: Must be able to lift and transport technology equipment (up to 25 lbs.)
• Environment: Work is normally performed in a typical interior office work environment with little or no exposure to physical risk; this position requires flexibility to provide on-site support as needed
• Mental Demands: Maintain emotional control under stress; work with frequent interruptions