Campus Technology Specialist

Campus Technology Specialist

Job Title: Campus Technology Specialist

Reports to: Director of Technology

Dept./Campus: Assigned Campus

Classification: Non-exempt

Primary Purpose: Be the first point of contact at the campus level for technology troubleshooting. Provide technical support in the use of hardware and software on multiple campuses. Provide repair and maintenance of a variety of technological equipment. Troubleshoot and repair technology devices. Assist users in resolving technical problems.

Qualifications:

Education/Certification

• High School Diploma

Special Knowledge/Skills

• Broad knowledge of computer hardware and software applications
• Knowledge of operating systems – Windows, Apple and Android Devices
• Ability to develop and maintain systems documentation and technical assistance manuals
• Ability to detect and resolve technical or technology-related problems
• Ability to solve problems and document work processes
• Strong organizational, communication, interpersonal and time management skills
• Enjoy working with others as well as independently
• Self-motivated
• Ability to work with vendors and troubleshoot technical issues
• Establish and maintain an effective working relationship with all district staff
• Understand and troubleshoot basic network and wireless infrastructure
• Assist in troubleshooting audio, video and phone issues
• Efficiently maintain and repair computer equipment and systems

Experience

• Experience supporting end users with technology is preferred

Major Responsibilities and Duties:

Support

• Complete jobs submitted through the work order system in an expedited manner by troubleshooting and supporting users with technical issues.
• Perform upgrades to software and hardware.
• Work closely with campus personnel on technological needs.
• Provide assistance on campuses with laptop carts, classroom computers and labs as needed.
• Assist with the distribution of technology materials for classroom/campus use.
• Assist in maintaining an accurate inventory of hardware, software, and computer labs.
• Relocate computer hardware, peripherals, and equipment as needed.
• Correct unsafe conditions in the work area/campus and report any conditions that are not correctable to the supervisor immediately.
• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties including lifting, climbing, carrying, etc.
• Communicate with vendors regarding repair issues with educational devices as they apply.
• Compile, maintain, and file all physical and computerized reports, records, and other documentation as required.
• Keep informed of and comply with policies established by federal and state law, State Board of Education rule, and local board policy.

Other

• Follow district safety protocols and emergency procedures.
• Display tolerance necessary for accepting supervision for and criticism of job performance.
• Work in harmony with supervisory, faculty, and peer personnel.
• Use professional information discreetly and judiciously.
• Support and follow administrative and Board policy.
• Represent the school system to the community in a positive, professional way.
• Maintain a sincere, friendly attitude toward patrons.
• Perform other duties as assigned.

Supervisory Responsibilities

• None

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Personal computer and peripherals; standard instructional equipment; [P.E. teachers: automated external defibrillator (AED)]

Posture: Prolonged standing; frequent kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Frequent walking

Lifting: Regular light lifting and carrying (less than 15 pounds); may lift and move textbooks and classroom equipment

Environment: Work inside, may work outside; regular exposure to noise

Mental Demands: Maintain emotional control under stress; work prolonged or irregular hours

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.