Cannabis Customer Service Retail Sales Associate

Why this position exists at LUCID:

The Cannabis Specialists is the face of LUCID. You are the first connection the customer makes to LUCID. You provide the LUCID Experience that reinforces our brand and furthers our reputation. You are here to connect to our customers, to allow them to be seen and provide them with the best products available to them. You are a supporting partner to the intake and distribution team that allows us to keep to the store in high functioning order.

Primary Area of Responsibility:

Customer Service / LUCID Experience

Reception and ID Verification check

Vendor Verification and Appointment check

Cannabis Recommendation Customer Support

Product Knowledge

Sales / Promotions

Cash / Transaction Management

Station Management

Inventory Station Counts

Inventory Station Restock

Display Support

Fresh Flower Swaps

Display Card Audits

Display Stock & Fluff

Cleaning Support

Store and Station Sanitation

Store and Station Cleaning & stocking

Goals Requirements:

Support the success of your team members

Positively Impact Every Customer

Provide the customer with the best product options

at the best cost to the customer

Support the positive growth of the LUCID company and community

Behavioral Requirements:

Rule 1: Don’t be a dick.

Integral: You are accountable to your position, the authority & responsibilities it holds

Example: Be the positive example your team members reference

Doer: You look for answers, and ways to improve and make it happen

Honest: You know yourself, and encourage others to do the same

Human: You are forgiving of yourself and others

Training Requirements

Position Specific

FOH - (RIP/ROV) Certified

FOH - (CSO) Certified

Cannabis Basics

Security & Safety Protocols

Ongoing LUCID & Cannabis Training

Work Requirements:

Willing to Learn & Grow

Can lift 10 lbs over head

Over Communicate

Clean & Reset your station for success

Must be able to stand for min 4-6 hours at a time

PT: Available Minimum 4 days, work minimum 3

FT: Available Minimum 5 days, work minimum 4

Required Skills / Abilities:

Customer Service

Retail Services

Cash Management

Proficient w/ Mac & electronics

Proficient app usage: Zoom groupme +

Flexible availability

Job Type: Part-time

Pay: From $16.66 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Application Question(s):

• If selected to move forward, you'll be asked to complete a brief pre-employment assessment that includes personality and skills-based questions. This can be done at your convenience using any electronic device, such as a phone or computer. Would you be able to complete this assessment?
• In accordance with state and federal regulations, you must be at least 21 years old to work in the cannabis industry. Are you 21 years of age or older?
• If selected to move forward, we will be hosting group interviews on September 23rd, 2025. Are you available to attend on this date?

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person