Captain

Captain (Food & Beverage Service)

We are looking for dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible for providing professional and customer focused service to our guests, ensuring their stay becomes a memorable experience.

Responsibilities

• Perform all tasks to service food & beverage in accordance with the hotel's performance manual.
• Acquire in depth knowledge of the outlet's menu to assist and advise guests.
• Practice good customer relations and attend to complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure all duties are performed to standards.
• Ensure all colleagues receive adequate training.
• Organize, plan, and control supplies; maintain concise records of beverage stock to guarantee availability.
• Prevent waste, breakage, and spoilage.
• Use upselling techniques to exceed guest expectations and increase revenue.

Qualifications

• Diploma or degree in Hospitality with a maximum of two years of experience in a similar role.
• Good written and spoken English; familiarity with Micros preferred.
• Prior experience in minor leadership or supervisory roles.

Knowledge & Competencies

• Customer driven, proactive, and 'switched on' individual.
• Excellent teamwork and adaptability in a fast paced, multicultural environment.
• Customer focus, recognizing differences, and strong teamwork.

Seniority Level

• Entry level

Employment Type

• Full time

Job Function

• Customer Service
• Hospitality