Captain

Job Title- Captain / Supervisor

Job Location- Malviya Nagar, New Delhi

Job Summary

The Captain / Supervisor oversees the daily operations of the restaurant, ensuring smooth service, high-quality standards, and excellent guest satisfaction. This role involves leading and training the service team, coordinating with the kitchen and management, and maintaining efficiency in all aspects of food and beverage service.

Key Responsibilities:

• Supervise daily restaurant operations and ensure smooth service flow.
• Greet and assist guests, ensuring exceptional dining experiences.
• Handle guest complaints and feedback professionally.
• Coordinate between kitchen, bar, and service teams for timely order delivery.
• Conduct pre-shift briefings and communicate daily specials or changes.
• Train, guide, and monitor service staff to uphold company standards.
• Oversee table setups, cleanliness, and restaurant ambiance.
• Manage reservations, seating, and guest flow during peak hours.
• Promote menu items and suggest upselling opportunities to boost revenue.
• Ensure accurate billing and proper cash/card handling.
• Monitor inventory, control wastage, and maintain service records.
• Enforce compliance with hygiene, safety, and grooming standards.

Requirements:

• Diploma or degree in Hotel / Restaurant Management (preferred).
• 2–4 years of experience in a restaurant or hotel supervisory/captain role.
• Strong leadership and interpersonal skills.
• Excellent communication and guest-handling abilities.
• Sound knowledge of food & beverage service standards.
• Proficiency in POS systems and basic computer applications.
• Ability to multitask and remain calm under pressure.
• Flexible to work shifts, weekends, and holidays.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person