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Captain - Riviera on the Beach
Dubai, United Arab Emirates
Your future, our legacy
Hotel
One Palm at Jumeirah - Dorchester Collection
Division & Department
Food & Beverage - Restaurant
Job Title
Captain - Riviera on the Beach
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Captain at Riviera on the Beach here are just some of the great benefits you will receive:
- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Shared Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge
What you'll do
- You will be joining a dedicated beach team and will report directly to the Beach Club Management team.
- You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
- Manage a section of tables and guests, ensuring coordination between other members of the team to guarantee immaculate guest experience. Service can include beach sections with cabanas and sunbeds.
- Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
- You will also be in charge of training and mentoring the entire team of waiters, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way.
- You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
- By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the residence and the beach club as well as the upcoming service.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Captain you’ll have the opportunity to bring these to life and continue to create our legacy.
- You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
- You ensure a smooth and efficient communication with the culinary team and share with them any guest relation information that would impact the guest experience.
- You are the ultimate responsible for the guest`s experience, that means you make sure any dietaries restrictions are properly communicated.
- During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
- Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
- In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.
- You acknowledge that working in beach club operations involves exposure to heat and sun, operating under pressure, and requires standing and walking for long periods of time.
The items shared are the essence of a day in the life of a Captain, but we’ll make sure you are provided with specifics on how we care for our Beach Club.
What you'll bring
- You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- You`ll bring your excellent understanding of service standards and ability to anticipate guest expectations.
- Your strong organizational skills will be instrumental to ensure a smooth and consistent service in all the areas of the outlet.
- English is the primary language used in our beach club. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
- You will have a minimum of two years’ experience in luxury hotels and high-end restaurants preferably in the Middle East.
Position location
Job Location
United Arab Emirates
Location
Dubai
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