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Car Courier - Express
Dubai, United Arab Emirates
Job Description
The Car Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.
Requirements
- High school or equivalent required
- Minimum 1-2 years of experience.
Responsibilities
- Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers.
- Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required.
- Provides required guidance and information to customers using the available resources.
- Ensure timely collections and Pick Ups at the specific Client location.
- Obtain signatures and payments or arrange for recipient to make payments
- Coordinate with dispatch for delivery
- Detect and report missing, incorrect paperwork, undeliverable consignment
- Coordinate with Operations for timely pick- up and delivery of shipments
- Track Collections against pick ups
- Ensure all deliveries are as per the delivery schedules
- Ensure all assignments are taken care in a prompt and safe manner
- Obtain signatures and payments, or arrange for recipients to make
- Escalates all issues unresolved or difficult to handle to the Supervisor
- Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the car
- Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
- Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
- Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations
Behavioral Competencies
- Customer Focus
- Partnership Management and Collaboration
- Quality and Process Focus
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