Car Wash District Manager

Car Wash District Manager

Locations: Worcester Area - Main Office is in Canton MA
Position Type: Full-Time, In-Person
Compensation: $80,000+ annually

Position Overview

We are seeking a highly motivated and experienced Car Wash District Manager to oversee multiple high-volume car wash locations across Worcester Area. This is a hands-on leadership role responsible for driving operational excellence, team development, customer satisfaction, safety compliance, and overall performance across assigned sites.

The ideal candidate is a strong people leader, operationally minded, mechanically inclined, and comfortable working in a fast-paced, outdoor environment while managing multiple teams and priorities.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations for multiple car wash locations, ensuring consistency, efficiency, and high performance
• Drive exceptional customer service standards and promptly resolve customer concerns or escalations
• Maximize car counts, throughput speed, and wash quality through training, performance standards, and process improvement
• Monitor and control site expenses including chemicals, utilities, repairs, and equipment replacement
• Manage and enforce the Preventative Maintenance Program (PMP) to minimize downtime and equipment failure

Team Leadership & Development

• Recruit, hire, train, coach, and retain Site Managers and supervisory staff
• Build, mentor, and multiply high-performing management teams
• Conduct regular performance reviews, coaching sessions, and documented discipline when necessary
• Lead the growth and development of current and future leaders within the organization
• Foster a positive, safe, and accountable workplace culture

Safety, Compliance & Standards

• Ensure all locations operate in full compliance with OSHA requirements, company policies, and applicable local, state, and federal regulations
• Enforce safety standards and promote a culture of safety across all sites
• Conduct routine site inspections to ensure cleanliness, organization, and operational readiness

Reporting, Metrics & Communication

• Conduct meetings with Site Managers to review KPIs, performance metrics, and operational goals
• Track and analyze performance data including car counts, labor, downtime, and customer feedback
• Attend all required training sessions, leadership meetings, and company events
• Utilize basic computer tools (Excel, Word, PowerPoint) for reporting, tracking, and communication

Qualifications & Experience

• 5+ years of successful multi-site management experience, preferably in car wash, retail, automotive, or fast-paced service environments
• Proven track record of developing leaders and building high-performance teams
• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills
• Customer-focused mindset with strong conflict-resolution abilities
• Basic mechanical aptitude and understanding of equipment operations
• Ability to manage multiple locations and priorities simultaneously
• Comfortable working in outdoor, fast-paced, and physically demanding environments
• Willingness and ability to work flexible hours, including weekends, with an expectation of 50+ hours per week

Essential Skills & Traits

• Strong leadership presence with the ability to motivate and influence teams
• Highly organized with effective time-management skills
• Process-driven with a continuous improvement mindset
• Mechanical aptitude and comfort working around equipment
• Adaptable, resilient, and solution-oriented
• Professional, clean-cut appearance

Desired Personal Traits:
Friendly, attentive, optimistic, persuasive, versatile, cooperative, big-picture thinker, problem solver, and team-focused

Working Conditions & Physical Requirements

• Frequent exposure to loud noise, wet and humid environments
• Regular exposure to outdoor weather conditions including heat, cold, and humidity
• Work around fumes, airborne particles, chemicals, and moving mechanical parts
• Ability to lift, push, or carry 50+ pounds
• On-site, hands-on role across multiple locations

Schedule

• Full-time role
• 8–10-hour shifts
• Monday through Friday with weekends as needed
• Holidays as required

Benefits

• Competitive salary
• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Retirement plan
• Employee discounts
• Flexible scheduling

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.