Care Access Coordinator

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
  

  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

• Comprehensive health benefit options: Medical, dental, and vision coverage

• 401(k) with competitive employer match

• Company-paid life and disability insurance

• Paid parental leave and wellbeing incentives

• Generous paid time off, including volunteer time

• Flexible spending accounts for healthcare and dependent care

• Professional development opportunities and tuition reimbursement

• Remote work flexibility (role-dependent)

• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Schedule for this position will be 5:30 pm to 9:30 pm CT Monday - Friday.

The Care Access Coordinator provides administrative, operational, and customer support to the Clinical Operations team to help members and providers efficiently access to behavioral health services. This role manages routine authorization tasks, verifies member information, triages cases to clinical staff, and supports members and providers with basic benefit and resource questions. Working across multiple systems, the Care Access Coordinator ensures timely, accurate documentation and contributes to a seamless care coordination experience. This non-clinical, coordination role is essential to maintaining workflow accuracy, supporting care access, and delivering high quality service in a fast paced environment.

• Administrative & Operational Support
  
  • Perform daily administrative tasks such as processing automated authorizations, managing data entry, collecting discharge information, and addressing basic system inquiries.
  • Prepare and send member/provider communications (letters, faxes, correspondence) while accurately updating and auditing information in case‑tracking systems.
  • Use multiple systems to retrieve information and document interactions while adhering to established workflows, productivity standards, and operational requirements across various health plans.
• Member & Provider Assistance
  
  • Provide members and providers with basic benefit information, referrals, authorization guidance, and HIPAA‑compliant demographic verification, while offering frontline phone support to gather clinical details and resolve routine inquiries.
  • Perform initial non‑clinical screenings, identifying and escalating potential crises or high‑risk situations to clinical teams using approved tools and protocols.
  • Support quality service delivery across multiple health plans by communicating professionally and empathetically, promoting effective care planning, and contributing to positive member and provider experiences.
• Case Intake & Coordination Support
  
  • Triage cases using established nonclinical criteria, routing them appropriately to clinical staff while collecting facility discharge details and other data to ensure continuity of care.
  • Provide timely updates on provider demographic or status changes to the Provider Success team to help maintain accurate network records.
  • Collaborate with internal teams by delivering accurate, timely information that supports effective clinical decision‑making and coordinated care.
• Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
• Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information.

Who You Are

• Required Qualifications
  • Bachelor’s degree in Social Work, Psychology or related healthcare field
  • 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting
    OR
  • High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting
  • Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
  • Ability to talk and type simultaneously while navigating systems during live member interactions.
  • Excellent written and verbal communication, interpersonal, and organizational skills
  • Ability to provide excellent, empathetic customer service including reflective listening de-escalation
  • Employees are required to abide by the Remote Work policy to include internet requirements.
  • Given cross-functional work with a federal contract, individuals in this position may be required to have US Citizenship and may be required to pass background checks to include a 10-panel drug screen and Public Trust.
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• • Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
  • Ability to work independently to meet team objectives/goals
  • Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
  • Able to manage multiple tasks in a fast-paced, changing environment
  • Ability to work within a collaborative, team-oriented environment

Working Conditions:

• • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
  • Travel between multiple residences or remote work locations is not supported for this position; employees must establish and work consistently from a single designated home office.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.