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Care Coordinator
ABOUT RELYMD
RelyMD is a telemedicine company on a mission to simplify people's lives by delivering reliable, trusted medical care anytime and anywhere. We are proud to help lead the national movement to break down barriers to high-quality, on-demand care and to drive the march toward value-based medicine.
POSITION OVERVIEW
The Care Coordinator (Full-Time) plays a key role in supporting RelyMD's telehealth operations by ensuring a seamless and positive experience for both patients and providers. In this role, you will assist with patient intake, coordinate provider assignments, and facilitate patient discharge and customer support needs. We are looking for someone who is detail-oriented, compassionate, able to multitask, and confident navigating technology in a fast-paced virtual environment.
- Conduct patient intake and verify demographic and insurance information using web-based EHR systems
- Coordinate provider assignments and manage care handoffs in real time
- Facilitate patient discharge and follow-up communications
- Provide responsive customer support to patients and providers via phone, chat, and video platforms
- Accurately document patient interactions and care coordination activities in the EHR
- Collaborate with clinical and operational teammates to maintain workflow efficiency
- Maintain compliance with HIPAA and all applicable privacy and security standards
- Medical background required; Medical Assistant (MA) or Licensed Practical Nurse (LPN) credential preferred
- Demonstrated proficiency with computers and web-based software — the ability to independently navigate platforms and learn new systems quickly is essential to success in this role
- Prior experience using an Electronic Health Record (EHR) or similar clinical platform
- Strong written and verbal communication skills with a professional, patient-centered approach
- Exceptional attention to detail and ability to multitask in a high-volume, remote environment
- Reliable high-speed internet connection and a quiet, distraction-free home workspace
- Availability to work daytime 12-hour shifts (7:00 AM – 7:00 PM or 9:00 AM – 9:00 PM), including weekends as needed
- Must be 18 years of age or older and authorized to work in the United States
- Ability to remain in a stationary position for extended periods while performing computer-based tasks
- Proficiency operating standard equipment: computer, keyboard, mouse, and headset
- Clear and effective communication via phone, video, and chat platforms
- Ability to occasionally lift or move office items or equipment weighing up to 10 pounds
Independent Physicians Resource, Inc. is committed to the principles of equal employment opportunity and strives to avoid all discrimination. All qualified employees and applicants are entitled to equal opportunities and treatment regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, or physical or mental disability (subject to the ability to perform the essential functions of the job).
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