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Care Coordinator - Endoscopy Scheduler
Description
Job Title
Care Coordinator - Endoscopy Scheduler
Location
Fairbanks, AK, US
Organization Name
Health Services
Job Summary
Job Summary: Job incumbent provides administrative support to the clinical support staff of Chief Andrew Isaac Health Center. Facilitates patient endoscopy scheduling and follow-up both in Fairbanks and Anchorage.
Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.
Essential Functions
Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbent(s).
Representative Duties: Under the direct supervision of the Ambulatory Surgery Center Director, job incumbent will be assigned from the following representative duties:
1. Coordinates the scheduling of appointments for physicians in the practice or surgical procedures (i.e. Colonoscopy, EGD, ACBE, Flex Sigmoidoscopy, Capsule Endoscopy), and other special tests as directed by physicians, and ensures patients receive specific instructions.
2. Inform patients of physician orders or special instructions prior to appointment or procedure. Explain screening or diagnostic procedure process to patients.
3. Monitor and address personal and endoscopy buckets on a daily basis, not to exceed 24 hours.
4. Answer incoming calls, which may include screening call, taking messages and providing information to patients, physicians, providers, hospitals, and staff.
5. Document clinical information, including patient phone calls, accurately and in a timely manner.
6. Provide patient instructions according to physician orders, standing orders and established policies and procedures.
7. Report patient concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
8. Submit travel requests for village patients to the TCC travel department to alert them of the need for future travel arrangements.
9. Assist in training of new team members and ongoing staff training. May provide input to the Group Supervisor regarding employee performance.
10. Establishes and maintains positive working relationships with current and potential referral sources, internal and external.
11. Receive telephone calls, faxes, internet messages regarding the initiation of a referral or the scheduling patient as a result of an existing referral.
12. Confirm that the procedure is authorized by Purchased Referred Care prior to scheduling.
13. Notify Prior Auth Specialist after scheduling each patient.
14. Scrub patient charts for endoscopists specific red flags and confirm whether they recommend scheduling with or without anesthesia.
15. Keep log of patients scheduled, screening and diagnostic procedures completed, canceled appointments, no show appointments, ANMC scope referrals, etc.
16. Send outreach letters to patients you are unable to reach to alert them of their referral.
Other Responsibilities:
1. Assist ASC staff as needed.
2. Collects and records accurate patient information if updates are needed.
3. Comply with clinical, legal and regulatory requirements.
4. Perform other job-related duties as assigned.
Representative Duties: Under the direct supervision of the Ambulatory Surgery Center Director, job incumbent will be assigned from the following representative duties:
1. Coordinates the scheduling of appointments for physicians in the practice or surgical procedures (i.e. Colonoscopy, EGD, ACBE, Flex Sigmoidoscopy, Capsule Endoscopy), and other special tests as directed by physicians, and ensures patients receive specific instructions.
2. Inform patients of physician orders or special instructions prior to appointment or procedure. Explain screening or diagnostic procedure process to patients.
3. Monitor and address personal and endoscopy buckets on a daily basis, not to exceed 24 hours.
4. Answer incoming calls, which may include screening call, taking messages and providing information to patients, physicians, providers, hospitals, and staff.
5. Document clinical information, including patient phone calls, accurately and in a timely manner.
6. Provide patient instructions according to physician orders, standing orders and established policies and procedures.
7. Report patient concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
8. Submit travel requests for village patients to the TCC travel department to alert them of the need for future travel arrangements.
9. Assist in training of new team members and ongoing staff training. May provide input to the Group Supervisor regarding employee performance.
10. Establishes and maintains positive working relationships with current and potential referral sources, internal and external.
11. Receive telephone calls, faxes, internet messages regarding the initiation of a referral or the scheduling patient as a result of an existing referral.
12. Confirm that the procedure is authorized by Purchased Referred Care prior to scheduling.
13. Notify Prior Auth Specialist after scheduling each patient.
14. Scrub patient charts for endoscopists specific red flags and confirm whether they recommend scheduling with or without anesthesia.
15. Keep log of patients scheduled, screening and diagnostic procedures completed, canceled appointments, no show appointments, ANMC scope referrals, etc.
16. Send outreach letters to patients you are unable to reach to alert them of their referral.
Other Responsibilities:
1. Assist ASC staff as needed.
2. Collects and records accurate patient information if updates are needed.
3. Comply with clinical, legal and regulatory requirements.
4. Perform other job-related duties as assigned.
Minimum Qualifications
Minimum Qualifications:
1. Minimum High School Diploma or GED.
2. Minimum three years’ experience in health care related setting (reception, billing, certified medical assistant/LPN, Health Information, coding).
3. Preferred Electronic Health Record experience.
4. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska background check.
Knowledge, Skills and Abilities:
1. Familiarity with medical terminology and medical procedures.
2. Computer knowledge of MS Office such as Word and Excel with the ability to type 40 wpm.
3. Ability to maintain patient confidentiality, interact effectively with patients and fellow staff and communicate clearly.
4. Make independent judgments and work well under pressure with multi-tasking capability.
5. Must possess excellent problem solving, verbal and written communication skills accompanied by a strong sense of analytical ability.
6. Must be dependable, prompt, motivated, and able to work under minimum supervision.
Supervision: This position has no supervisory responsibilities.
1. Minimum High School Diploma or GED.
2. Minimum three years’ experience in health care related setting (reception, billing, certified medical assistant/LPN, Health Information, coding).
3. Preferred Electronic Health Record experience.
4. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska background check.
Knowledge, Skills and Abilities:
1. Familiarity with medical terminology and medical procedures.
2. Computer knowledge of MS Office such as Word and Excel with the ability to type 40 wpm.
3. Ability to maintain patient confidentiality, interact effectively with patients and fellow staff and communicate clearly.
4. Make independent judgments and work well under pressure with multi-tasking capability.
5. Must possess excellent problem solving, verbal and written communication skills accompanied by a strong sense of analytical ability.
6. Must be dependable, prompt, motivated, and able to work under minimum supervision.
Supervision: This position has no supervisory responsibilities.
Supervision
Physical demands: Position is mostly sedentary with extended periods sitting at desk/computer. Position requires recurring bending, stooping, kneeling, crawling, climbing and balancing. Job incumbent must be able to lift and carry up to 50 pounds in support of equipment and supplies. Incumbent must be able to work efficiently in a busy and sometimes stressful environment. Shared office space in a clinical setting.
Work environment: Work is performed in a clinic responsible for treating patients with a wide variety of medical problems. The employee may be exposed to communicable disease during performance of duties.
Work environment: Work is performed in a clinic responsible for treating patients with a wide variety of medical problems. The employee may be exposed to communicable disease during performance of duties.
Summation
Summation: Most important skills necessary to succeed in this position are excellent communication and problem-solving skills, the ability to trouble shoot, and interact effectively with others.
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