Care Coordinator (Entry-Level Operations Support Role)

Care Coordinator (Entry-Level Operations Support Role)

Full Circle Home Care
Catonsville, MD
Full-Time | Monday–Friday | 8:00 AM – 4:00 PM
$19 – $21 per hour (based on experience)

About Full Circle Home Care

Full Circle Home Care provides compassionate, high-quality services to adults, seniors, children, and individuals with disabilities throughout Maryland.

Our services include:

• Home Care
• Personal Supports
• Developmental Disabilities Administration (DDA) Services
• Community-Based Support Programs

As our organization continues to grow, we are expanding services that include Day Habilitation and Community Living / Group Homes.

Our mission is simple:

Creating Healthcare Solutions for the Community.

Every team member plays a role in ensuring individuals receive safe, reliable, and person-centered care.

Position Overview

Full Circle Home Care is seeking a dependable and organized Care Coordinator to support daily operations across our Home Care and DDA programs.

This is an entry-level operations support role that works closely with the Operations Manager to help maintain staffing coverage, service coordination, communication, and documentation.

The Care Coordinator serves as a central point of communication between clients, caregivers, Direct Support Professionals (DSPs), families, and leadership.

This role is ideal for experienced caregivers or DSPs who are ready to transition into an office-based role while continuing to support client care and agency operations.

This position requires someone who understands urgency, accountability, and teamwork in a fast-paced healthcare environment.

Key ResponsibilitiesOffice Operations & Communication

• Answer incoming phone calls and monitor voicemail
• Monitor and respond to agency emails
• Greet visitors and support front office operations
• Respond to general inquiries from clients, families, and staff
• Maintain organized electronic and physical records

Scheduling & Staffing Coordination

• Maintain daily client and participant schedules
• Confirm caregiver and DSP coverage
• Communicate schedule changes to staff and clients
• Document call-outs and schedule adjustments
• Report staffing gaps or concerns to the Operations Manager
• Assist with staffing coordination and coverage solutions

Quality Assurance & Service Monitoring

• Conduct follow-up calls with new clients and caregivers
• Perform service quality check-ins
• Monitor service delivery and report concerns to management

EVV Monitoring & Documentation

• Utilize CareSmartz360 (EVV) to monitor visits and timekeeping
• Follow up on missed clock-ins and clock-outs
• Ensure service documentation is completed properly
• Assist with incident documentation when necessary

Onboarding & Administrative Support

• Monitor caregiver and DSP applicants in CareSmartz360
• Follow up on missing credentials and training requirements
• Assist with onboarding coordination and scheduling
• Support compliance documentation and audit preparation

Community Outreach Support

• Assist with social media postings during business hours
• Promote Walk-In Wednesdays, hiring opportunities, and agency services
• Assist with newsletters and community event coordination

Operational Support & Flexibility

Full Circle Home Care operates as a team-first organization focused on continuity of care.

While this role is primarily office-based, team members may be asked to assist with operational needs across the organization.

This may include assisting with scheduling coordination, administrative support, or helping maintain service continuity.

In rare situations where urgent staffing gaps occur, the Care Coordinator may be asked to assist with caregiver or DSP coverage.

Qualifications

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• Prior caregiver or DSP experience strongly preferred
• 1–2 years of administrative or scheduling experience preferred
• Experience with EVV systems (CareSmartz360 preferred)
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Familiarity with DDA services is a plus
• Valid driver's license and reliable transportation required

Who This Role Is Ideal For

• A caregiver or DSP ready to transition into an office-based role
• Someone who understands staffing coordination and service coverage
• A dependable professional who works well in a fast-paced environment
• An individual looking to grow within a stable and expanding healthcare organization

How to Apply

Apply through Indeed or complete a short application at:

https://fullcirclehomecaremd.com/careers-%26-jobs

After applying, you may call (443) 295-3017 ext. 700 to speak with our Director.

You may also email your resume to:

info@fullcirclehomecaremd.com

Work Location

In person
Catonsville, Maryland

Pay: $19.00 - $21.00 per hour

Benefits:

• Opportunities for advancement
• Uniform allowance

Work Location: In person