Care Management Program Supervisor

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. Due to an upcoming retirement, we are seeking a Care Management Program Supervisor to oversee our Care Coordination team in the Bellingham office.

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.

CARE COORDINATION PROGRAM

This program assists individuals with serious and complex health care challenges to navigate large health care systems and find the resources they need to meet their health goals. Learn more on our website: https://www.nwrcwa.org/care-coordination.

A DAY IN THE LIFE

The Care Management Program Supervisor coordinates and oversees Health Homes and Hospital Care Coordination programs. Provides direct supervision, leadership and training to staff to assure that the overall goals and objectives are met. Participates with supervisory team on program management, new program development and outreach activities. A day in the life of a care coordination supervisor involves guiding a team of Care Coordinators that connect clients to health and social services. Meeting with Care Coordinators individually and in team meetings to review caseloads and staff complex cases. The supervisor also ensures compliance with program and agency standards and policy, provides staff development and training, and acts as a liaison between internal departments as well as community partners to promote integrated, client-centered care.

COMPENSATION & BENEFITS

10-Step pay range: $81,510- $106,357 annually

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

As a full-time, permanent, exempt role, this position is eligible for the following benefits:

• 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
  
• 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
  
• Washington State Public Employees Retirement System (PERS 2 or PERS 3)
  
• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
  
• Life and Long-term Disability insurance, including voluntary buy-up options
  
• Vacation Leave, accrued at 8hrs/month & increasing with longevity
  
• Sick Leave, accrued at 8hrs/month
  
• 13 Paid Holidays Annually
  
• 3 Paid Wellness Days Annually
  
• Voluntary Flex Spending Plans for health and/or child/elder care
  
• Voluntary Deferred Compensation Program
• Hybrid working environment and alternative work schedules

Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

SCHEDULE & LOCATION

NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The Care Management Program Supervisor will work with their supervisor to develop a schedule that includes regular, in person time in the Bellingham office as well as optional remote days. Travel to the Skagit office will be required occasionally based on agency need.

QUALIFICATIONS

Education/Experience:

• Master’s degree in behavioral and health services (this includes social work, clinical psychology, sociology, guidance counseling, gerontology, nursing) and two years of paid on-the-job social services experience; OR
• Bachelor’s degree in behavioral or health services or a related field AND four years of paid on-the-job social service experience AND;
• Two years supervisory experience in an administrative capacity, including supervision of programs and personnel, preferably in a home-visit environment, and overall office management OR
• An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work.
• Experience working with community-based programs for seniors and people with disabilities preferred.

Knowledge, Skills, and Abilities:

• Demonstrated ability to assess client health status, develop appropriate care plans, assess skill and suitability of personal care aides, and provide clinical consultation to care management staff
• Knowledge of responsibilities and resources of federal, state and local agencies responsible for administering disability, behavioral health and aging services.
• Ability to communicate effectively in both oral and written format.
• Ability to work independently, with a minimum of supervision.
• Ability to supervise, direct, motivate and train others.
• Ability to plan, organize, prioritize and coordinate work assignments and/or projects.
• Ability to work as part of a team and provide leadership and structure as appropriate.
• Ability to establish and maintain effective working relationships with co-workers, providers and the general public using courtesy, tact and good judgment.
• Ability to work with efficiency under frequent pressure of deadlines while maintaining a professional demeanor and to formulate solutions to problems in a timely manner.
• Sensitivity to the needs and values that are present in working with diverse groups of people.
• Knowledge of computer systems and software programs.
• Skill and/or fluency in speaking other languages is desired.

Licenses/Certificates/Special Requirements:

• Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

RECRUITMENT & SELECTION PROCESS

NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.