Care Navigator

This is a hybrid role. While most duties can be completed remotely, this role may require you to commute to the local office as needed.

As a Care Navigator, you’re the first point of contact for patients and care teams—setting the tone, keeping information flowing, and helping deliver exceptional, coordinated care. You’ll manage inbound and outbound communications, support scheduling and medical records, and play a key role in ensuring every patient feels heard, supported, and cared for.

This is a highly collaborative role where your organization, compassion, and “jump-in-and-help” mindset directly impact patient experience and care quality.

What You’ll Do

• Serve as the warm, knowledgeable first contact for patients, care teams, and external partners
• Manage inbound calls, voicemails, and messages—routing and resolving efficiently
• Support appointment confirmations, check-in/check-out, and patient access workflows
• Coordinate outbound calls and tasks to support care delivery and quality initiatives
• Manage medical records, referrals, orders, and insurance verification
• Keep patient information accurate and up to date
• Act as a patient advocate—raising questions, resolving issues, and escalating when needed
• Participate in team huddles and contribute to a collaborative care environment

What Makes You a Great Fit

• You’re service-driven and committed to delivering an exceptional patient experience
• You thrive in fast-paced, team-based environments
• You’re organized, proactive, and take pride in follow-through
• You’re energized by supporting patients with complex needs and making healthcare more accessible

Requirements

• High school diploma or GED required
• 2+ years of experience in a healthcare setting
• 1+ year of call center experience or equivalent
• Medical Assistant certification/registration or MA experience preferred
• Strong customer service skills and a patient-centered mindset
• Working knowledge of medical records, medical terminology, and HIPAA compliance
• Proficient with telephony systems, EHRs, and computer software (average to advanced skills)
• DRIVER REQUIREMENTS IF DRIVING YOUR OWN VEHICLE: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.

Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace