Care Supervisor - The Neighborhood

Care Supervisor - The Neighborhood

Families & Youth Innovations Plus (FYI+)

Position: Full-Time

Salary: $44,000.00 - $53,240.00 (3 levels based on experience and education)

FLSA Status: Salaried/Exempt

Reports To: The Neighborhood Program Manager

Department: The Neighborhood

Job Summary

The Care Supervisor provides direct oversight and management of their assigned division's Success Coaches (Case Managers). They are accountable for ensuring 1) that all assigned staff are being managed, trained, supported, and held accountable, 2) that all participants within their assigned division are being consistently provided with care, resources, support, and services that best meet their needs 3) the operational, staff scheduling, and licensing/contractual related the care needs of the division are met in a timely, consistent manner - and that both 1), 2) and 3) are done so in accordance with the organization's mission, vision, values, frameworks, and philosophies. This position requires a significant and frequent amount of timely responsiveness to deadlines, crisis, needs, emergencies to include, but not limited to covering shifts that have not been sufficiently covered and after hours in-person response to operational/facility emergencies. This position provides direct support to the Division Manager and is a part of the division's leadership team. The program requires frequent collaboration with other organizational divisions and community stakeholders.

What You'll Do:

• Conduct weekly case staffing with each case worker all programs within The Neighborhood (approximately 1.5 - 2 hours each).
• Attend monthly TLYA meetings
• Manage the census spreadsheet and tracker for TLYA program
• Conduct admissions/coordinated entry and conduct both coordinated/uncoordinated discharge
• Manage the entry & discharge information of all TYLA participants
  
• Report critical incidents within 24 hours as outlined in policies and procedures. These include any serious incident or unusual occurrence which has, or could threaten the health, safety, or welfare of the clients or staff of the facility.
• Provide reasonable access and referrals to community based physical and behavioral health services and supports to meet the needs of the participants to ensure the continuity of care
• Complete assigned screenings and assessments for each participant
• Ensure every participant is enrolled in an appropriate education or employment in accordance with New Mexico State law
• Arrange for each participant a general medical and dental examination by a physician/dentist for each participant in care and offer other resources for healthcare

What You Need:

• Bachelor's degree in Social Work, Family and Consumer Sciences, Criminal Justice, Psychology, Sociology, or Criminology from an accredited College or University
• Must have a minimum three years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care experience, and relevant work experience with juvenile justice systems
• Must have a minimum of two years of experience in a position of formal leadership and supervision of a team of at least 4 persons.