Career & Skills Center Supervisor

Summary:

The Supervisor is responsible for providing direct oversight to various career development opportunities for individuals seeking employment, learning new skills, or advancing in their fields. The Center's services are available to anyone in the community seeking employment. The Supervisor develops, strengthens, and maintains a direct working relationship with the participants and internal business partners.

Essential Duties and Responsibilities:

• Carry out supervisory responsibilities according to the organization's policies and applicable laws.
• Directly supervise staff assigned to the program to ensure they meet the performance goals set by the agency and funders.
• Participate in supervision team meetings and peer audits with the Program Manager.
• Ensure all outcome measurements are satisfied per requirements and assist in ensuring all quality standards are met and reviewed quarterly.
• Serve as a resource regarding community resources and professional skill-building for employees under direct supervision.
• Model and facilitate a working environment that fosters professional growth, personal initiative, and shared decision-making.
• Intervene and assist staff in crises.
• In conjunction with the program manager, assist in program planning, community outreach, training, and resource development for the program clients.
• Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or complex cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
• Review case records to evaluate work quality and ensure compliance with procedures and requirements.
• Participates in coordination with the management team to develop agency and/or program policies, procedures, and work plans per the performance improvement processes.
• Monitors participant records for quality of work and to ensure compliance with agency and funder requirements or standards
• Reviews staff utilization of the agency's electronic client services tracking system or other applications.
• Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service staff training.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and training services.
• Conduct monthly case staffing to ensure ongoing progress on participants’ case plan goals.
• Monitors all program authorizations for billing purposes and ensures that all required monthly reports and program plans are completed as needed.
• Manages records of department services and submits periodic reports on the status of programs.
• Responsible for the submission of training follow-up, satisfaction survey, and compliance requirements
• Comply with the agency’s policy and procedures, Commission on Accreditation of Rehabilitation Facilities, SourceAmerica, and APD/Medwaiver standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Experience providing services to people with Developmental and Intellectual disabilities.
• Must follow all safety procedures and ensure safety issues are addressed.
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software, including Word and Excel.
• Ability to work independently with minimal supervision. Responds appropriately to supervision.
• Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
• Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently.
• Demonstrate problem-solving skills and pay attention to detail.
• Must demonstrate good oral and written communication.
• Establish meaningful, purposeful, mature interpersonal relationships with internal and external customers.
• Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

Education and Experience:

• Four to six years of direct service experience working with people with disabilities and persons with other barriers to employment.
• Four to six years of experience supervising direct staff and directing programming in a social service, counseling, rehabilitation, or special education environment.
• Master’s Degree from an accredited institution in Psychology, Counseling, Social Work, or Rehabilitation, or an applicable field or equivalent combination of training and experience. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
• Previous experience in human resources, human services, or job development is a plus.
• Computer literate. Excellent organization, communication, and interpersonal skills.
• Bilingual (English/Spanish) is highly desirable.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems promptly; develops alternative solutions; and uses reason even when dealing with emotional topics.
• Communication and customer services: Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience. Edit written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences, as well as get clarification.
• Mathematical Skills: Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations. Presents numerical data effectively.
• Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality.
• Planning/Organizing: Prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Job Commitment: Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
• Professionalism: Follows all corporate and Occupational Safety and Health Policies and Procedures, and responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for their actions. Follows through on commitments.
• Work Quality: Demonstrates accuracy, completeness, and neatness. Look for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
• Quantity of work: Produces the work the manager assigns efficiently and promptly.
• Attendance/Punctuality: Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
• Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
• Safety and Security: Observe safety and security procedures; Report any safety deficiency to the immediate supervisor. Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch, carry, push, and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment - Able to work in a manufacturing environment