Cargo Service Representative/Contract (Entry-Level)

Job Summary:

This position will represent Japan Airlines (JAL) in its cargo operations at Los Angeles Int’l Airport by supervising cargo handlers from the cargo handling company to ensure that the loading/unloading of aircraft, customs, documentation, and other cargo handling operations meet all JAL and government regulations, policies and procedures, and that high quality service is delivered for our international cargo customers.

Duties/Responsibilities:

• Supervises entrustment company staff to ensure quality assurance is up to specified standards.
• Coordinates build up of pallets and containers with entrustment company staff in accordance with cargo regulations.
• Reconfirms final weights of pallets and containers.
• Oversees inspections by any related agencies such as Customs and Border Patrol, etc.
• Inputs final weights into database to plan aircraft loading space allotment.
• Provides customer service for inquiries regarding outbound/inbound shipments.
• Creates reports and maintains inventory as necessary.

Required Knowledge, Skills & Abilities:

• Excellent English communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and Google Workspace.
• Passing of Dangerous Goods (DG) Test.
• Passing of USPS background check.
• Must be able to obtain airport badge with US Customs clearance
• Passing of Training stipulated in the Cargo and Mail Training Manual.
• Must hold a valid US driver's license.
• Must be able to obtain and maintain SIDA badge with CBP hologram
• Passing of TSA Cargo Security Training.
• Must be authorized to work in the U.S. (no visa support available)

Other Skills and Experience:

• Minimum 1-2 years’ experience in the air cargo industry preferred
• Knowledge of TSA, CBP/AMS regulations preferred

Education and Experience:

• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of walking and standing.
• Must be able to lift and carry up to 15 pounds.
• Must be able to travel occasionally (domestic and international).
• Must be able to work mornings, holidays, and weekends.
• Must be able to work in inclement weather conditions and loud environments.

We offer

• An opportunity to be part of the exciting global travel/cargo industry
• A chance to develop professional skills with career growth opportunities

Job Posting Privacy Disclosure

At Japan Airlines, we are committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This disclosure is provided to inform you about the collection, use, and protection of your personal information in accordance with the California Consumer Privacy Rights Act (CPRA). Please read this notice carefully before applying for a job with us.

Information We Collect

Categories of Sensitive Personal Information Collected: We may collect sensitive personal information as required for employment purposes. This may include, but is not limited to, information related to your employment history, background checks, and other relevant data.

No Sale or Sharing of Personal Information: Japan Airlines does not sell or share your personal information with third parties for their direct marketing purposes.

Retention of Personal Information: We retain the personal information collected during the application and employment process for an indefinite period, as necessary for the purposes described in our privacy policy.

Third-Party Involvement: We may use third-party background check services to collect or verify personal information relevant to your application.

Your Rights Under CPRA

As an applicant and employee, you have the following rights under the California Consumer Privacy Rights Act:

Right to Delete: You have the right to request the deletion of personal information that we have collected from you.

Right to Know: You have the right to know what personal information we have collected about you, how it is used, and with whom it is shared.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

Right to Correct: You have the right to correct inaccurate personal information that we have about you.

Right to Limit Use and Disclosure: You have the right to limit the use and disclosure of sensitive personal information collected about you.

Right to Seek Damages: You have the right to seek damages for the breach of certain sensitive data.

Right to Non-Retaliation: You have the right not to be retaliated against for exercising any rights under CPRA.

Contact Information

If you have any questions or wish to exercise your rights under CPRA, please contact our Human Resources department at (310) 650-6615.

Your privacy is important to us, and we are committed to complying with applicable data protection laws. For more information about our data handling practices, please refer to our Privacy Policy, which is available on our website.

By applying for a position with Japan Airlines, you acknowledge that you have read and understood this privacy disclosure and agree to our data collection and handling practices as described herein.

Job Type: Full-time

Pay: $22.50 - $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Pet insurance
• Vision insurance

Work Location: In person