Cargo Warehouse Supervisor

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

Cargo Warehouse Supervisor
Plans, directs, and coordinates activities of the Cargo station. Assures that the operations of the facility are in accordance with the controlling authorities and agencies’ policies and regulations. This will be accomplished by performing the duties personally or through facility personnel.
Essential Duties and Responsibilities

• Supervise daily warehouse operations during assigned shifts, ensuring timely, safe, and accurate cargo handling.
• Well versed in all aspects of international cargo handling, warehouse buildup and breakdown.
• Monitors and upholds service-level performance and other predefined KPIs.
• Leads, directs, and motivates employee workforce by means of basic management skill sets, including but not limited to- employee counselling, coaching, progressive discipline, and other dnata Cargo management frameworks.
• Hold employees accountable for near-misses, incidents, accidents, and other failures against policies, regulations, and directives.
• Assist with staff scheduling, training, onboarding, and performance evaluations.
• Conduct briefings and provide On-the-Job Training (OJT) as necessary.
• Supports audits, inspections, and change management as required.
• Ensure effective and sustainable implementation of corrective measures.
• Handle customer inquiries, complaints, and escalations in a professional and timely fashion.
• Maintain professional communication and coordination with airlines, freight forwarders, and internal departments.
• Observe and enforce employee safety and welfare in accordance with dnata Cargo and government policies, regulations, and directives.
• Firm understanding of all associated regulatory requirements and customs documentation.
• Ensures adherence to safety and security procedures relating to TSA, USCBP, FAA, USDA and other regulatory or company regulations.
• Perform all other duties as assigned by management to support operational and business requirements.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years cargo handling experience in warehouse environment
• Must be able to work under pressure
• Ability to prioritize and adapt to changing priorities
• Excellent interpersonal and communication skills
• Ability to lead and effectively delegate
• Flexibility to work rotating shifts including nights, weekends, and holidays
• Minimum High School Diploma
• Must possess a valid work permit for employment in the U.S.
• Ability to lift up to 70lbs
• Ability to stand for long periods of time

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create an undue hardship for the Company.