We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. For immediate consideration, please submit a resume and cover letter with our application form.

Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.

We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.

Case Management Lead

Location: Portland, OR
Supervisor: Administrative Manager
Employee Classification: Exempt (Salaried), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: range of $50,000 to $60,000 annually

PMHW is seeking a Case Management Lead to support the development, implementation, and growth of a newly developing QMHA Case Management Services program within our outpatient behavioral health organization.

This role is ideal for an individual who is excited about helping build infrastructure, shape workflows, and contribute to the long-term development of care coordination services across the organization. PMHW currently has foundational components of the program identified, including referral concepts, organizational structure, and service goals, and is seeking a leader who can help operationalize, strengthen, and expand the program over time.

The Case Management Lead will provide direct QMHA Case Management services while also taking ownership of workflow development, referral coordination, interdisciplinary collaboration, and program growth initiatives. This role will work closely with leadership to help establish sustainable systems that support patients, providers, and organizational needs.

As the program grows, this position may also support onboarding, mentorship, and supervision-related coordination for future staff, trainees, and/or students participating in QMHA-aligned learning opportunities.

This position requires a strong balance of: direct patient support, operational thinking, initiative, leadership, collaboration, and adaptability within a growing program environment.

Essential Functions:

• Program Development & Leadership
  • Support ongoing development and implementation of PMHW’s Case Management Services program
  • Help refine workflows, referral processes, documentation standards, and operational systems
  • Assist in identifying program needs, workflow gaps, and opportunities for improvement
  • Take initiative in organizing and strengthening day-to-day Case Management operations
  • Collaborate with leadership regarding program growth, staffing needs, and service development
  • Support long-term scalability and sustainability of Case Management services across departments
  • Help establish structure for future onboarding and training processes
• Direct Case Management Services
  • Provide direct patient-facing Case Management services
  • Support patients with care coordination, resource navigation, and barrier reduction
  • Assist patients in accessing community resources and behavioral health supports
  • Coordinate with internal and external providers/systems as appropriate
  • Support continuity of care across outpatient, IOP, psychiatric, and community-based services
  • Provide follow-up support related to patient engagement and treatment participation
  • Complete documentation in alignment with OAR, Medicaid, COA, and PMHW standards
• Referral Coordination & Workflow Oversight
  • Assist in managing incoming Case Management referrals through the CM URF process
  • Help triage referrals based on level of need and service type
  • Coordinate services across departments and providers
  • Monitor referral trends, service utilization, and workflow efficiency
  • Assist with development of tracking and productivity processes
• Interdisciplinary Collaboration
  • Collaborate closely with:
    • Outpatient Psychotherapy
    • Training Department
    • Intensive Outpatient Program (IOP)
    • Psychiatric Services
    • PCC/Administrative teams
    • Leadership and compliance staff
  • Support communication and coordinated care efforts across the organization
• Future Workforce Development Support
  • As the program develops, this role may assist with:
    • Supporting future QMHA staff onboarding
    • Mentoring newer staff
    • Assisting with student and trainee workflow integration
    • Helping develop learning opportunities related to care coordination and behavioral health support services
    • Supporting a collaborative and growth-oriented team culture

Minimum Qualifications:

• QMHA I or II or Board Certified under Oregon standards required (LCSW, LMSW, LMFT, LPC, Psychologist or associates)
• 2+ years experience providing behavioral health case management, care coordination, or community support services required
• Knowledge of Oregon behavioral health systems and community resources
• Experience working with Medicaid populations
• Experience with OAR, Medicaid, and/or COA-related standards
• Experience in outpatient behavioral health settings
• Prior leadership, program development, or supervisory experience
• Experience supporting workflow development or operational improvement initiatives
• Bilingual or multilingual skills preferred
• Experience working with trainees, interns, or students preferred
• Strong understanding of trauma-informed and culturally responsive care practices
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Familiarity with diversity, equity, access, and inclusion (DEAI) principles, and anti-racism and anti-oppression practices
• Experience with and ability to use systems thinking
• Ability to work with Mac OS & Google Workspace

Equipment Operated: Standard office equipment, including computers, copiers, printers, telephones, etc.

Work Environment: When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.

Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:

• Paid Vacation Time (80 hours per year to start)
• Paid Health Leave (40 hours per year)
• Paid Floating Holiday Hours (80 hours per year)
• Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans)
• Dental Insurance
• Employer Paid Life and AD&D Insurance
• Voluntary Additional Life and AD&D Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Flexible Spending Account, Health Care
• Flexible Spending Account, Dependent Care
• Commuter Benefit – Choice of TriMet Pass or Limited Parking Reimbursement
• 401K Retirement Plan – Up to 4% Company Match Once Eligible
• Annual Continuing Education Allowance of $500
• Discounted Enrollment with Student Loan Tutor
• 10% Discount on Vitamins & Supplements Through Fullscript
• Limited Access to Columbia Sportswear Employee Store
• OnPoint Community Credit Union Group Banking Benefits

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This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.

The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you acknowledge that you have an opportunity to discuss this with Human Resources.