CASE MANAGEMENT SERVICE COORDINATOR

Definition of Position: This is a full-time, 40 hour per week position that manages the daily operations of a case management unit providing services to individuals with mental illness living in scattered site independent housing programs. This person is responsible for directing a designated group of team members in their day-to-day operations. The person in this role will report directly to the Case Management Services Director.

General Responsibilities Include:

• Supervision of case management and support staffs’ daily activities and schedules.
• Coordination of service delivery to meet client needs, program goals and contract objectives.
• Ensuring service outcomes and specific service delivery metrics are met.
• Attend Agency, County and community meetings as assigned or required.
• Ensure programs are staffed appropriately.

Specific Responsibilities Include:

• Recruit and train new case management and support staff.
• Provide direction to case managers in service delivery and coordination to meet client needs, program goals, and contract objectives.
• Ensure case managers complete and maintain files and documentation.
• Monitor client-related paperwork to ensure forms are complete and clients are registered in the system.
• In collaboration with case manager and clinical supervisor re-evaluate client needs on a regular basis.
• Review staff caseloads and transfers clients among case managers to ensure highest level of coverage and service possible.
• Ensure case manager know and effectively use agency and community resources.
• Provide back-up support and services to clients when case managers are unavailable.
• Ensure individual Case Manager productivity reaches or exceeds minimum Agency standards.
• Provide support to Case Managers and support staff on a regular basis.
• Meet regularly with Case Managers to review their progress, areas of concern, opportunities for growth and educational activities that improve skills and abilities.
• Complete reports for funders and others as required.

Qualifications

• B.A. in psychology, social work, or related field.
• Experience in program management
• Experience working in a multi-disciplinary team
• Experience working with people with psychiatric disabilities
• Experience developing client assessments and treatment plans
• Experience with MediCal documentation
• Ability to be flexible
• Ability to work with a diverse population
• Good computer and documentation skills
• Safe driving record and proof of insurance
• Must have a car, transporting clients is a requirement

Knowledge and Skills:

• Ability to write and speak clearly, easily communicating complex ideas across multiple platforms.
• Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, and written correspondence.
• Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines.
• Computer proficiency
• Strong interpersonal, time management and written communication skills
• Great attention to detail, and results focused

General Agency Expectations:

• Treat all program participants with empathy, dignity, and respect.
• Comply with all program and agency policies & guidelines when serving clients.
• Develop and maintain good working relationships with all MHA employees.
• Become familiar with other agencies and service providers in the county and develop good working relationships with these resources to provide clients with the advocacy and support they need.
• Maintain regular contact with supervisor. Communicate daily schedule and necessary information in a timely manner.
• Actively plan and participate in all-staff meetings, trainings, retreats, and other activities as requested. Participate in ongoing quality improvement activities.
• Assume responsibility for other tasks as needed.

Pay: $32.00 - $36.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location: In person