Case Management Supervisor

Title: Case Management Supervisor — Family Residential Shelter (Trauma-Informed Leadership)

Location: Bond Hill (Cincinnati, OH)— Bethany House Services

Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We’re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action.

The Role We’re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You’ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support.

What You’ll Do

• Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.
• Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.
• Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.
• Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.
• Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.
• Monitor & Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.
• Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.
• Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.
• Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.

What Success Looks Like

• Families experience clear, compassionate, goal-oriented case management that advances housing stability and economic self-sufficiency.
• A thriving, supported case management team with low burnout and strong collaboration.
• Compliance and data integrity across all records, with actionable insights driving program improvements.
• Strong partnerships with community resources that expand client opportunities.

Who You Are

• Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio). Master’s in Social Work (MSW) or equivalent required.
• Experienced: Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.
• Skilled Communicator: Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.
• Data-Savvy: Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.
• Resourceful Problem-Solver: Creative, flexible thinker with strong organizational and time-management skills.
• Culturally Competent: Deep commitment to anti-oppression, cultural humility, and equitable service delivery.
• Collaborative: Comfortable working with shelter staff, housing specialists, service providers, and community partners.
• Flexible: Willingness to work some evening hours; comfortable in a fast-paced shelter environment.

Working Conditions

• Primary work location: Family shelter facility
• Some evenings for programming accessibility
• Exposure to challenging circumstances including family crises and mental health situations
• Fast-paced environment with resident turnover
• Collaboration with shelter staff, housing specialists, and external providers
• Potential exposure to challenging behaviors or situations

What We Offer

• Meaningful, mission-driven work with families in your community
• A supportive leadership team and opportunities for professional growth
• Competitive salary and benefits
• A culture that values well-being, collaboration, and innovation
• Commitment to trauma-informed, culturally responsive practice

Qualifications Required:

• LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio)
• MSW from an accredited program
• 2+ years of progressive case management experience; homeless/family shelter context preferred but applicable experiences considered
• Demonstrated trauma-informed care and family-centered services
• Strong leadership, supervision, and team-building skills
• Knowledge of housing stability strategies, HUD resources, and community services
• Excellent written/verbal communication, advocacy, and crisis intervention skills
• Proficiency with case management and data systems; comfort with data-driven decisions

Essential Skills

• Trauma-informed approach; sensitivity to the stress of homelessness
• Flexibility, adaptability, and resilience with vulnerable populations
• Crisis intervention and de-escalation abilities
• Cultural competency and anti-oppression awareness
• Patience, empathy, and professionalism
• Strong organizational and time-management capabilities
• Creative problem-solving and adaptability
• Ability to maintain professional boundaries while building rapport
• Knowledge of community resources and referral processes

How to Apply

If you’re ready to lead with empathy, drive impact, and help families build brighter futures, we’d love to meet you. Please submit:

• A resume or CV
• A cover letter

About the Application Process

Bethany House Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and clients.