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CASE MANAGER

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

We are hiring a Case Manager to join our team. In this role, you will provide direct support to clients in the Casa Rene program, our innovative alternative to psychiatric hospitalization for adults experiencing an acute mental health crisis. Located in Kentfield, this 10-bed residential facility offers stabilizing care in a home-like setting with 24/7 support. In this role, you will work collaboratively within a multidisciplinary team, and provide services in psychiatric rehabilitation, medication and symptom management, relapse prevention, harm reduction, independent living skills, wellness coaching, housing support, budgeting, resource linkage, and community integration. This is a full-time, onsite position, offering a flexible schedule.

RESPONSIBILITIES

Administrative Responsibilities

Meet agency billing and documentation standards within required timeframes and in designated Electronic Health Record (EHR) systems.
Maintain accurate, timely, and complete client records and data tracking related to performance outcomes.
Communicate promptly and professionally with internal teams and external providers via phone, email, and in-person contact.

Clinical Responsibilities

Develop, implement, and monitor individualized service plans that align with program philosophy and client goals.
Support clients with daily living skills such as meal planning, cooking, shopping, and household tasks, and teaching skills where needed.
Observe and report changes in client behavior, mood, and functioning. Maintain awareness of cultural and physical/mental health needs.
Promote adherence to safety protocols and model appropriate safety practices.
Provide individual counseling, case management, and skill development that fosters recovery, responsibility, and positive social engagement.
Assist clients with system navigation (e.g., medical, psychiatric, legal, or detention facilities) and linkages to community support such as peer-based groups (e.g., AA, NA, Wellness Centers).
Provide crisis intervention and management in coordination with supervisory or licensed staff.
Monitor and support medication adherence, including prompts, refills, proper storage, and reporting per program guidelines.
Participate in program planning and represent the team on agency committees as assigned.
Provide transportation using personal or agency vehicles and assist with the use of public transportation systems. Ensure clients attend to all medical and related appointments.

Maintenance Responsibilities

Perform minor repairs at agency sites or residences; report major repair needs to the supervisor promptly.

Program Quality and Compliance

Ensure all services meet agency quality standards and support measurable client progress and satisfaction.
Maintain compliance with all regulatory, legal, and contractual requirements (e.g., CARF, Medi-Cal, HUD), including licensing and program certifications.

Education and Experience

Case Manager I: Must meet Medi-Cal criteria for Mental Health Rehabilitation Specialist:
- Associate degree with 6+ years’ experience in mental health as a specialist in physical restoration, social adjustment, or vocational adjustment,
- OR Bachelor’s degree with 4+ years’ experience in those fields,
- OR Master’s degree with 2+ years’ related experience.
Case Manager II: Master’s degree or higher is required.
Experience with individuals with mental health and/or substance use disorders is preferred.
Licensure (MFT, LCSW, etc.) or progress toward licensure is preferred.
Some program placements may require licensure based on contractual obligations.

Professional Skills

Fluent in English; bilingual in English/Spanish highly preferred.
Ability to work independently with strong organization, flexibility, empathy, and sound judgment.
Demonstrated professionalism and the ability to maintain healthy boundaries.
Strong interpersonal skills with the ability to relate to clients, colleagues, and external partners.
Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
Must be a reliable, adaptable, and collaborative team member.
Valid California driver’s license, insurable driving record, and access to an insured vehicle required.
Must pass Live Scan background check (as required by some programs).

PHYSICAL REQUIREMENTS

Ability to intermittently perform physical tasks such as bending, stretching, squatting, reaching, lifting (up to 30 lbs.), and driving.
Extended periods of sitting, typing, writing, standing, and driving may be required.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

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