Case Manager

Description:

Position Overview: Case Managers care for over 2,500 clients and execute nearly 15,000 home visits a year. They are responsible for activities such as intakes, recertifications, reassurance visits, delivering meals and other activities and services as needed.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM – 4:30 PM Monday – Friday

Reports To: Vice President of Client Services

Other Relationships: Works with Operations/Finance Department, Nutrition Department, Marketing Department, Meals On Wheels Board Members, Community Volunteers, and Meals On Wheels clientele.

AGENCY EXPECTATION OF EMPLOYEE

• Maintain confidentiality of client, donor, volunteer, staff and board information
• Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
• Represent Meals On Wheels in a professional manner at all times
• Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
• Required to pass criminal background check and have a free and clear MVR
• Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
• Contribute to other projects when necessary

ESSENTIAL JOB TASKS

• Perform intakes on prospective clients
• Deliver meals to clients (this is often done several times a week)
• Perform triannual recertification visits
• Execute reassurance visits as needed
• Deliver items such as wheelchairs, rollators, walkers, canes, shower chairs, supplemental food, toiletries, and other helpful resources that benefit clients
• Perform well-checks on clients that may have fallen or are injured
• Must possess customer service skills such as being a team player, having a positive attitude, a professional demeanor, and the ability to maintain confidentiality
• Detail-orientated with computer proficiency and oral and written communication skills
• Reliable and punctual with dedicated professionalism to position and duties
• Must be able to work independently and proactively
• Work on special projects with area entities and organizations on collaborations and grants
• Other duties as assigned by VP Client Services

Requirements:

QUALIFICATIONS

• Four-year university degree in Social Work, Human Services, Psychology, Sociology, or related field

REQUIREMENTS

• Physically able to lift and carry objects of 25 pounds
• Physically able to enter/exit your vehicle multiple times a day, walk up and down stairs, reach, stretch, bend, and sit for multiple hours at a time

EXPERIENCE

• Experience in social work or case management preferred